Cancellation Policy
At Grounded in Healing, we value both your time and ours and strive to create a supportive environment that respects your commitments. To maintain fairness and efficiency for all clients, we have implemented the following cancellation policy:
1. Appointment Cancellations
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Please provide at least 24 hours’ notice if you need to cancel or reschedule.
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Cancellations with less than 24 hours’ notice may incur a fee equal to 50% of the session cost.
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No-shows or same-day cancellations will be charged 100% of the session cost.
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Exceptions may be considered for emergencies or unavoidable situations, case by case.
2. Rescheduling Appointments
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You’re welcome to reschedule without penalty if at least 24 hours’ notice is given.
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Please email or message as soon as possible so we can find a suitable time.
3. Late Arrivals
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If you arrive late, we’ll do our best to accommodate you — however, the session will still end at the scheduled time and the full session fee will apply.
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Arrivals more than 15 minutes late may be considered a no-show and charged accordingly.
4. Refunds and Prepaid Packages
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Refunds for cancellations with proper notice may be considered based on your original payment method.
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For prepaid packages (e.g. 3-pack of Reiki sessions or the Roots of Renewal package), missed or late cancellations may be counted as a used session.
5. Exceptional Circumstances
We understand life happens. If an emergency or unforeseen event arises, please contact us as soon as possible to discuss other options.
To cancel or reschedule, use the link in your confirmation email, or contact:
📧 admin@groundedinhealing.com.au
📱 Or your usual communication channel.
Thank you for your understanding and support — this policy helps us offer the best possible care to everyone.