Cancellation Policy

At Grounded in Healing, we value both your time and ours and strive to create a supportive environment that respects your commitments. To maintain fairness and efficiency for all clients, we have implemented the following cancellation policy:

1. Appointment Cancellations:

If you need to cancel or reschedule an appointment, please provide at least 24 hours’ notice.
Cancellations made with less than 24 hours’ notice may incur a fee equal to 50% of the session cost.
No-shows or same-day cancellations will result in a fee equal to 100% of the session cost.
Exceptions may be considered for emergencies or unavoidable situations on a case-by-case basis.

2. Rescheduling Appointments:

Appointments can be rescheduled without penalty if at least 24 hours’ notice is given.
To reschedule, please contact us via email or other communication methods as soon as possible to ensure a suitable time is available.

3. Late Arrivals:

If you arrive late for your appointment, we will do our best to accommodate you; however, the session will still end at the scheduled time, and the full session fee will apply.
Arrivals more than 15 minutes late may be treated as a no-show and subject to the no-show fee.

4. Refunds and Prepaid Packages:

Refunds for cancellations with proper notice will be considered based on the original payment method.
For prepaid packages (e.g., 3-pack of Reiki sessions or the 6-month Roots of Renewal package), missed sessions or cancellations without appropriate notice will count as a used session.

5. Exceptional Circumstances:

We understand that emergencies and unforeseen events can occur. If you need to cancel due to an emergency, please inform us as soon as possible to discuss alternative arrangements.

Contact for Cancellations: To cancel or reschedule your appointment, please do so via the link in your confirmation email, reach out via email admin@groundedinhealing.com.au or your usual communication channel.