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FAQs

What is Naturopathy?​

Naturopathy is a holistic approach to health which takes into account the body, mind, emotions and spirit. It is based on the Naturopathic principle that the body has the inherent ability to heal itself. 

Naturopaths aim to treat the underlying causes of illness and disease. Treating each person as an individual and treating the whole person, not just the symptoms being experienced. 

Naturopathic treatment uses a range of methods including herbal medicine, dietary and nutritional advice, lifestyle advice and flower essences. 

Some of the conditions that are able to be alleviated by Naturopathy are fatigue, stress related symptoms, digestive complaints, PMS, aches and pains, immune support. 

What is Reiki, and how does it work?

Reiki is a gentle form of energy healing that promotes relaxation, stress reduction, and healing. It works by channeling universal life force energy through the hands of the practitioner to the client, helping to balance the body's energy and support physical, emotional, and spiritual healing. During a session, you may feel warmth, tingling, or a deep sense of peace.

How do online Reiki sessions work?

Online Reiki sessions are just as effective as in-person sessions, as Reiki works beyond time and space. Before the session, we'll connect via video or phone, and you can relax in a comfortable, quiet space. I'll guide you through the process and send Reiki energy remotely. You'll receive the same benefits of healing energy as you would in person.

How do I prepare for a Reiki session?

To prepare for your Reiki session, find a quiet, comfortable space where you won't be disturbed. Wear loose, comfortable clothing and take a few moments to relax beforehand. It’s helpful to come with an open mind, ready to receive the healing energy. Online sessions require a stable internet connection, and you may want to use headphones for better audio quality.

What can I expect after a Reiki session?

After a Reiki session, you may feel deeply relaxed, energized, or notice emotional shifts. Some clients report physical sensations like warmth or tingling, while others experience mental clarity or emotional release. It's important to drink water and rest if needed, allowing the energy to integrate over the following days.

What are Australian Bush Flower Essences, and how do they support healing?

Australian Bush Flower Essences are natural remedies made from flowers that help balance emotions, reduce stress, and promote wellbeing. They work on an energetic level to clear emotional blocks and support your body’s natural healing process. In sessions, I customize flower essences based on your specific needs to support your healing journey.

What is included in the 'Roots of Renewal' package?

The 'Roots of Renewal' package is a 6-month holistic healing journey, combining Reiki and Australian Bush Flower Essences. It includes multiple sessions, either online or in-person, and customised flower essences to support your ongoing healing. This package is designed to provide deep, transformative healing over time, helping you feel grounded and renewed.

Can I apply discounts to packages or multiple sessions?

Discounts, including the 10% referral discount, are limited to full-priced services only. You can apply one 10% discount per session.

 

For 3-pack Reiki sessions, the discount can be applied to the full price of $333, not the already discounted rate of $303. In this case, a 3-pack of Reiki sessions would be $299.70.

How do I reschedule or cancel a session?

If you need to reschedule or cancel a session, please provide at least 24 hours' notice to avoid any cancellation fees. Sessions can be rescheduled by contacting me directly through email. If less than 24 hours' notice is given, a cancellation fee may apply unless it's an emergency.

How long do sessions last, and how often should I book them?

Reiki sessions last between 60 and 90 minutes, depending on the service you choose. For ongoing support, I recommend booking sessions every 3 to 4 weeks, though this can vary based on your individual needs. The 'Roots of Renewal' package provides structured support over six months, with regular sessions to maximize healing.

What is your refund policy?

Refunds are not typically offered for sessions or packages, but if you are unable to use a prepaid session or package for any reason, please contact me to discuss options. I am happy to reschedule or provide credit towards future sessions if necessary.

How do you ship flower essences?

I offer a $10 flat rate postage for shipping flower essences within Australia. Your custom essence blend will be prepared and shipped directly to you after our session, and delivery usually takes 3-5 business days.

Do I need to prepay for my sessions?

Yes, prepayment is required to secure your session. After booking, you’ll be directed to a payment page to complete the process. This ensures that your time is reserved and allows for a smooth experience. For packages, full payment is required upfront unless otherwise arranged.

How do I apply a coupon or discount code on the payment page?

When you're directed to the payment page after booking, you'll see an option to enter a coupon or discount code before completing your payment. Simply enter your code in the designated field, and the discount will be applied to your total.

 

For example, if you have a "Refer a Friend" discount code, you can enter it here to receive 10% off eligible full-priced services. Make sure the discount has been applied before finalising your payment.

How do I use my referral discount?

Here's how it works:

  1. Refer a Friend: When you refer a friend, have them mention your name when they book their appointment. The discount kicks in once their session is completed.

  2. Get Your Code: After your friend's session is completed, you’ll get a referral discount code via email. Just pop this code into the payment page when booking your own session to snag 10% off eligible full-priced services.

  3. Verify and Apply: Make sure the discount shows up on your payment page before you hit ‘Pay’.

  4. Conditions: The referral discount is a one-time deal per client and applies only to full-priced services.
     

Got questions or need help? Just give us a shout!

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