Website Terms and Conditions

Welcome to Grounded in Healing. This business and website, www.groundedinhealing.com.au, is owned and operated by Claire Bell (ABN: 97 862 300 357). Please take the time to read these terms and conditions. By using Grounded in Healing and the services and information offered, you agree to these terms and conditions.

 

If you purchase products or book services through Grounded in Healing, additional terms and conditions may apply. You will be directed to review these before completing your purchase.

​

Definitions

Services means Naturopathic, Reiki, and Australian Bush Flower Essence consultations, offered in-person, online, or via distance depending on your chosen session type.
The Website means www.groundedinhealing.com.au.
We / Us / Our means Grounded in Healing – Claire Bell and any subsidiaries, affiliates, employees, officers, agents, or assigns.

​

Accuracy of Content

We have taken proper care to ensure that the information on this Website is accurate. However, we cannot guarantee the accuracy, reliability, currency, or completeness of any content on this Website or linked sites. The information provided should not replace professional advice.

​

General Disclaimer

The information on the Grounded in Healing website and social media channels is for general purposes only and is not intended to diagnose, treat, cure, or prevent any condition. It is not a substitute for professional medical advice. Always consult your qualified healthcare provider for individualised advice. We are not responsible for content on external sites linked through our website or social media.

​

Use of the Website

By using this Website, you agree to use it in compliance with all applicable laws and regulations. You must not use the Website for any unlawful, defamatory, harassing, abusive, or fraudulent purposes. We reserve the right to refuse or terminate service at any time without notice.

​

Passwords and Logins

You are responsible for maintaining the confidentiality of your passwords and login details.

 

Indemnification for Loss or Damage

You agree to indemnify and hold us harmless from any liabilities or expenses arising from your use of this Website or our services, including claims, damages, and legal fees incurred by you or any third parties.

 

Intellectual Property and Copyrights

We own the copyright to all content on this Website. You must not use our copyrighted material without permission, except as allowed by law. For permission requests, contact admin@groundedinhealing.com.au.

 

Trademarks

Grounded in Healing is an unregistered trademark owned by us. You may not use this name or logo without express permission.

 

Links to External Websites

This Website may include links to external sites for convenience. We do not endorse or take responsibility for the content or services of these linked sites.

 

Limitation of Liability

We do not accept liability for the accuracy of content on this Website or for any damages arising from its use or from the use of our services.

 

Information Collection & Privacy

Your use of the Website and our services is governed by our Privacy Policy. By using the Website or receiving services, you agree to the terms outlined in our Privacy Policy, including the collection, use, and storage of your personal and health information.

 

Use of SimpleClinic, Heidi Health & Vital.ly

Grounded in Healing uses three secure, Australian-based platforms to manage client care:

• SimpleClinic is used for managing bookings, communication, telehealth appointments, and client files.

• Heidi Health is used for case taking and consultation notes during appointments.

• Vital.ly is used for prescribing and delivering practitioner-only supplements.

 

All platforms comply with the Australian Privacy Principles (APPs), and data is encrypted and stored securely. By engaging with our services, you consent to the use of these platforms for the secure collection, handling, and storage of your personal and health information.

 

Appointments

Appointments are available in the following formats:

• In-person at Pearl & Potion, 4c Merimbula Drive, Merimbula NSW 2548 – available on alternating Thursdays and Fridays

• Mobile sessions within a 40 km radius of Wolumla, NSW

• Online or distance sessions via telehealth, email, or remote healing

 

A confirmation email will be sent after booking, with location details and a secure link if your session is online.

Please note: Lotus Belle Tent sessions are no longer available due to seasonal weather conditions.

 

Payment Terms

Payment for services can be made via debit or credit card.
Consultations, including telehealth sessions, are not eligible for private health fund rebates.
Prices are subject to change without notice.

 

Shipping and Delivery

Flower Essences
Delivery is via Australia Post.
 

Supplements
Practitioner-only supplements are prescribed and delivered via Vital.ly.
Shipping costs and delivery times are subject to Vital.ly’s policies and are outside of our control.

 

Delivery Times
Please allow 1–5 business days for dispatch. Once shipped, Australia Post typically delivers within 1–3 business days to metropolitan areas, with rural areas taking an additional 1–3 business days. We cannot be held responsible for delays beyond these timeframes.

 

Refunds

We do not offer refunds for change of mind on consultations or products. Replacements or refunds are only provided in the case of faulty products at the time of sale.

 

Acceptance of Goods

Please inspect your order upon receipt. Notify us of any faults or damage as soon as possible so we can assist.

 

Cancellation Policy

Consultations
Cancellations must be made with at least 24 hours’ notice.
Cancellations made with less than 24 hours’ notice may incur a 50% cancellation fee.
No-shows or cancellations with less than 2 hours’ notice will be charged the full consultation fee.

 

For mobile sessions, please ensure your address is confirmed at least 24 hours in advance. If travel is not possible due to safety, access issues, or weather, we may reschedule or offer to move the session online.

 

Naturopathic Testing & Functional Pathology
Orders for testing kits and pathology services are final once placed and are non-refundable.

 

Changes to Terms

These Terms and Conditions may be updated at any time. Continued use of this Website or our services constitutes acceptance of any changes.