Website Terms and Conditions

Welcome to Grounded in Healing. This business and website is owned and operated by Claire Bell (ABN: 97 862 300 357). If you have any questions or need further information, please contact: Grounded in Healing – Claire Bell Ph: 0435 020 743. 

Please take the time to read these terms and conditions.  By using Grounded in Healing and the Services and information offered on Grounded in Healing, you are agreeing to these terms and conditions.

If you purchase products through Grounded in Healing, there will be additional terms and conditions relating to the purchase.  Please make sure you agree with these terms and conditions, which you will be directed to read prior to making your purchase.



Services means Naturopathic or Reiki appointments.

the Website means the website

We / Us etc means Grounded in Healing – Claire Bell and any subsidiaries, affiliates, employees, officers, agents or assigns.


Accuracy of content

We have taken proper care and precautions to ensure that the information we provide on this Website is accurate.  However, we cannot guarantee, nor do we accept any legal liability arising from or connected to, the accuracy, reliability, currency or completeness of anything contained on this Website or on any linked site.

The information contained on this Website should not take the place of professional advice.  


General Disclaimer

The information contained on the Grounded in Healing website and social media channels are not intended as a substitute for medical advice, not medical care. If you have health concerns, contact your qualified healthcare provider for individualised advice. 

Through the website and our social media sites you can link to other websites, which are not under the control of Grounded in Healing. We have no control over the nature, content and availability of those sites. Please contact those sites directly for any issues. 



The Website is made available for your use on your acceptance and compliance with these terms and conditions.  By using this Website, you are agreeing to these terms and conditions.

You agree that you will use this website in accordance with all applicable local, state, national and international laws, rules and regulations.

You agree that you will not use, nor will you allow or authorise any third party to use, the Website for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent or obscene way or in any other inappropriate way or in a way which conflicts with the Website or the Services.  

If you contribute to our forum (if any) or make any public comments on this Website which are, in our opinion, unlawful, defamatory, harassing, abusive, fraudulent or obscene or in any other way inappropriate or which conflict with the Website or the Services offered, then we may at our discretion, refuse to publish such comments and/or remove them from the Website.

We reserve the right to refuse or terminate service to anyone at any time without notice or reason.


Passwords and logins

You are responsible for maintaining the confidentiality of your passwords and login details and for all activities carried out under your password and login.


Indemnification for loss or damage 

You agree to indemnify Us and hold Us harmless from and against any and all liabilities or expenses arising from or in any way related to your use of this Website or the Services or information offered on this Website, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and solicitors fees of every kind and nature incurred by you or any third parties through you.


Intellectual property and copyrights

We hold the copyright to the content of this Website, including all uploaded files, layout design, data, graphics, articles, file content, codes, news, tutorials, videos, reviews, forum posts and databases contained on the Website or in connection with the Services. You must not use or replicate our copyright material other than as permitted by law.  Specifically, you must not use or replicate our copyright material for commercial purposes unless expressly agreed to by Us, in which case we may require you to sign a Licence Agreement.  

If you wish to use content, images or other of our intellectual property, you should submit your request to us at the following email address:



I own the unregistered trademark Grounded in Healing. You may not use this name or my logo for any purpose without my express permission.


Links to external websites

This Website may contain links that direct you outside of this Website.  These links are provided for your convenience and are not an express or implied indication that we endorse or approve of the linked Website, it’s contents or any associated website, product or service.  We accept no liability for loss or damage arising out of or in connection to your use of these sites.  

You may link to our articles or home page.  However, you should not provide a link which suggests any association, approval or endorsement on our part in respect to your website, unless we have expressly agreed in writing.  We may withdraw our consent to you linking to our site at any time by notice to you.


Limitation of Liability

We take no responsibility for the accuracy of any of the content or statements contained on this Website or in relation to our Services.  Statements made are by way of general comment only and you should satisfy yourself as to their accuracy.  Further, all of our Services are provided without a warranty with the exception of any warranties provided by law.  We are not liable for any damages whatsoever, incurred as a result of or relating to the use of the Website or our Services.


Information Collection

Use of information you have provided us with, or that we have collected and retained relating to your use of the Website and/or our Services, is governed by our Privacy Policy.  By using this Website and the Services associated with this Website, you are agreeing to the Privacy Policy.  To view our Privacy Policy and read more about why we collect personal information from you and how we use that information, click here.



All personal information you give us will be dealt with in a confidential manner in accordance with our Privacy Policy.  However, due to circumstances outside of our control, we cannot guarantee that all aspects of your use of this Website will be confidential due to the potential ability of third parties to intercept and access such information.


Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Victoria, Australia. If you have any issue or complaint arising out of your use of this website or these terms and conditions, you and Grounded in Healing agree to make a genuine effort to resolve the dispute through negotiation and discussion. If this if not successful disputes are to be resolved by the courts having jurisdiction in Victoria.

We retain the right to bring proceedings against you for breach of these Terms and Conditions, in your country of residence or any other appropriate country or jurisdiction.


Specific Disclaimer

This disclaimer relates to my products and services.


Initial Consultation

A face-to-face or online appointment via Zoom. The Zoom link will be sent to you via email shortly after you book your appointment. You may need to download the Zoom software to enable you to attend your appointment. 


Payment Terms

Payments for Consultations

Payment for individual naturopathic consultations, reiki sessions and medicinals can be made by debit/credit cards. 

Online/Telephone consultations are not eligible for a rebate from your Private Health Fund. Please check directly with your Health Fund to determine your eligibility for rebates. 

Grounded in Healing reserves the right to change prices without notice. 


Shipping and Delivery

Delivery Method

Shipping is via Australia Post.


Delivery Times

Please allow between 1-5 working days for dispatch depending on our current volume of orders. Once in the postal system is can take 1-3 business days for metropolitan deliveries. Rural customers should allow an additional 1-3 business days for delivery. We cannot be held liable for any deliveries which fall outside these times. 


Delivery Costs

Shipping for all Australian orders are listed below:

Shipping to metropolitan areas – All Items: AU $15

Shipping to rural areas – All Items: AU $20



Please choose your items carefully as we do not offer a refund for change of mind on consultations, naturopathic testing, functional pathology, nutritional supplements, herbal medicine and flower essence blends. 

Unless a product has a fault or may have been tampered with at the time of the sale, Grounded in Healing is under no obligation to replace the product or give a refund on an unwanted medicinal. Under the National Health Act and TGA Guidelines for safe practice and dispensing of medicines, it is illegal for a practitioner to re-dispense medicine that has already been dispensed to another patient. 


Acceptance of Goods

On receiving an order, you are responsible for inspecting the goods for fault or damage. Should the items ordered not be of acceptable quality, it is your responsibility to notify Grounded in Healing as soon as possible. In this event, please contact us. 


Cancellation Policy

Naturopathic consultations and Reiki sessions

If you need to cancel your naturopathic consultation or reiki session, please kindly provide at least 25 hours notice, to allow me to offer your spot to others who may be needing the appointment. If 24 hours notice is not provided you will be charged 50% of the consultation fee. No shows are charged the full fee. 


Naturopathic Testing and Functional Pathology

Please select carefully as we do not allow for cancellations for these services once your order has been placed. 


Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page. 

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.